📞 Direct Customer Channels
Direct Phone Line
(850) 710-0101
Mon – Sat, 8:00 AM – 8:00 PM EST
Secondary Direct Line
(347) 622-2789
Client Advisory & Emergency Support
Official Support Email
support@qisamoney.com
Fast response within 2–4 hours
Practice Email
info@ramgrows.com
Corporate & General Inquiries
📍 Brooklyn Headquarters
RamGrows Financial / QISA Money
509 Brighton Beach Ave, Suite 1
Brooklyn, NY 11235, United States
Steps from B & Q Train Subway Station (Brighton Beach)
🕒 Hours & Languages
Tax Season: Mon – Sat: 8:00 AM – 8:00 PM EST
Year-Round: Mon – Fri: 9:00 AM – 5:00 PM EST
7 Languages Supported by Our Staff:
English
ქართული (Georgian)
Русский (Russian)
Українська (Ukrainian)
Español (Spanish)
Oʻzbek (Uzbek)
Тоҷикӣ (Tajik)
❓ Frequently Asked Questions
How do I check the real-time status of my tax return?
▼
You can track your return live through the QISA Money mobile app or online client portal. Navigate to My Returns to view your progress, preparer notes, missing document requests, and IRS acceptance status.
How can I chat directly with my assigned tax preparer?
▼
Open the QISA Money app and tap Live Chat in your navigation bar. You can send text messages, ask filing questions, or attach additional tax documents (W-2s, 1099s, mileage records) directly to your assigned tax specialist.
Is my personal and financial information secure?
▼
Yes. All sensitive tax information and uploaded documents are encrypted end-to-end using 256-bit SSL encryption. We follow strict IRS data security standards and never sell or disclose your private information to third parties.
What documents do I need to submit my tax return?
▼
Typically, you will need your government photo ID, Social Security Card or ITIN letter, income statements (W-2, 1099-NEC, 1099-K), expense records (for 1099 contractors/rideshare drivers), and Form 1095-A for marketplace health insurance.
How do I receive my refund or pay tax owed?
▼
Refunds are deposited directly into your designated U.S. bank account via IRS Direct Deposit (typically within 14–21 business days). If you owe taxes, you can set up a direct debit through IRS Direct Pay or an IRS installment plan.